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Ordering info

Placing an order

Orders can be placed via e-mail, telephone or our Facebook page. 

Ideally I need final specifications & requirements are least 2 week prior to the day you require your order. 

Booking as early as possible is essential as my diary fills up months in advance however, pleas still enquire as I may be able to fit you in.


Payments

Deposits are required for all orders and are non refundable. These can be made by cash, cheque Paypal or BACS (please contact us for details).  

You can also pay by instalments up until collection with the full balance paid at collection.


Alterations

Please notify me as soon as possible after ordering if you would like anything changed and no later than 2 weeks of prior to the date of collection.


Cancellation

Please inform me as soon as possible if you would like to cancel your order. 

All deposits are non refundable.

If I have to cancel due to unforseen circumstances beyond my control, I will refund any payments already made. 

This has not happened to date and would only be in very extreme circumstances.


Ingredients

All cakes are baked to order using quality, fresh ingredients.
Cakes are never frozen or made using a ready mix.


Collection

Please advise as to when you would prefer to collect your order as soon as possible. Even though I work from home, I operate ‘business opening hours’ which I try to stick to as much as possible. Cakes will be boxed and advice will be given for appropriate transport and storage. 

Please note that I will not be liable for any damage sustained during transportation.